I think they get a bad rap.
Sure, when you call them on the phone, their automated menus are infuriating, and when you do get to a human, you’ll be lucky if that’s the last person you’ll need to speak to about your issue.
However, at least in my recent experience, their on-site technicians are five-star, top-notch professionals.
Today we had FIOS Business Internet installed at the house. (The 20Mbps down/5Mbps up package with a static IP address.) The installation could not have gone more smoothly nor have been more pleasant. (That being said, I will report that I was prepared to grease the tech’s palm to make him do what I wanted. But I didn’t have to.)